Weight discrepancy — when a courier reweighs your parcel higher than you declared and back-charges the difference — is a quiet margin killer. The charges are often wrong, and they're winnable if you have evidence.
Why discrepancies happen
- Genuine under-declaration (declare accurately to avoid this).
- Courier hub reweigh errors or miscalibrated scales.
- Volumetric vs actual confusion at the hub.
- Mismatched parcels scanned against the wrong AWB.
How to win the dispute
- Photograph/film every dispatch. A short video of the packed parcel on a calibrated scale, with the AWB visible, is your strongest proof.
- Declare dimensions + weight accurately at booking so your claim matches the label.
- Raise the dispute fast — most couriers have a tight window (often 7 days) to contest a reweigh.
- Attach the evidence and reference the exact AWB, declared vs charged weight.
Skyfleet surfaces weight-discrepancy charges per AWB and lets you upload photo/video evidence and raise the dispute from the same screen — instead of chasing each courier's portal separately.
How long do I have to dispute a weight charge?
It varies by courier but is usually a short window (commonly ~7 days from the charge). Treat reweigh alerts as time-sensitive.
What evidence actually works?
A continuous, unedited video of the sealed parcel being weighed on a tared scale with the AWB label readable — far stronger than a single photo.
